info@britain-institute.com +971 6 568 7222

FREQUENTLY ASKED QUESTIONS

At BTI we pride ourselves on providing the best service possible.  Below are some Frequently Asked Questions for your review. If you require additional assistance, please email us, call us at
+971 6 5687222 or click here to send to us via the contact form.

 

SEMINAR REGISTRATION INFORMATION

How will I know my registration is confirmed? Where will the seminar be held?

You will receive a confirmation email as soon as a registration form is completed. This will contain all of the information you will need with regards to date, time, location and any additional instructions regarding the seminar. Depending on the date of registration, some venues may not yet be determined. This information will be sent to you in a reminder email 2 weeks prior to the seminar start date. For immediate and up-to-date information, call us at +971 6 5687222. 

When is the last day that I can register for a seminar?

You may call to register up to the day before a seminar, however, it is preferable that you give us enough notice to ensure that materials are available for you. Please do not go to a meeting without first checking on availability.

When do I pay for my seminar?

Once your registration is confirmed, you will be issued an invoice. This invoice must be paid prior to the seminar start date. Payments are accepted in person or via phone, mail or fax.

What if I paid with a Purchase order and I need a receipt or a refund?

A Purchase Order is a promise of payment, so it does not mean that payment has been received. If possible, have your confirmation number ready. The confirmation number is located on your invoice/meeting notice. If your payment has been received, we will issue a receipt or refund to you as appropriate. To check on the status of your payment, please call us at +971 6 5687222.

What is your legal corporate name?

British Training Institute.

Do you accept credit card payments? What credit cards do you accept?

We do accept most major cards (Visa, Mastercard and American Express) for payment for products or services.

What if I register for a seminar and then find out that I cannot attend?

If you cannot attend a seminar for which you have paid and are confirmed and cannot find a substitute to take your place, notify us by email or fax no later than 15 business days prior to your session's start date to transfer or for a complete refund.

If you cancel with 15 business days or less before the start date of that course, and cannot find a replacement for yourself, you will be liable for the entire seminar fee. Once your payment has been received and a cancellation administration fee of $200 has been paid, you will receive one courtesy transfer to use in any future British Training Institute seminar* of equal or lesser value.

For cancellations received 5 business days or less in advance of the session start date or if you fail to attend without notifying us in writing, in fairness to all attendees, neither a refund nor a courtesy transfer will be issued.

To cancel, please email reg@britain-institute.com or fax +971 6 5688338.

*Excludes Conferences, Special Events and Services.

What happens if I book my transportation and/or accommodation and then my course is cancelled or postponed?

When booking transportation and accommodation, please keep in mind that dates and locations of our courses are subject to change without notice. British Training Institute is not responsible for costs associated with the cancellation of hotel or travel reservations.

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